User Guide
For Newcomers
1. We recommend that you register before placing your
order.
You can use Seiko Dream Square Online Store service without registration, but if you
register as a member, you will be able to use "Address Book", "Order History" and other useful shopping
features. We hope you will become our member and enjoy your shopping. For more information on membership
benefits, please refer to Article 6: Membership Benefits in "Terms
of Membership".
2. Your personal information will be kept in a strict
manner.
At Seiko Dream Square Online Store, we take great care to protect personal
information. Please refer to our "Privacy
Policy" .
3. If you need help while you are shopping
Please contact us .
◎ Please check our website for non-business hours and holidays.
◎ Please add ”seiko-online-store.jp” and "seiko-ds.com" to the reception list before sending an inquiry to us.
Seiko Dream Square Online Store
4. Before shopping
Please read and accept the following terms and conditions before shopping in our Seiko Dream Square
Online Store.
5. Seiko Dream Square Online Store Terms of Use
Please refer to "Terms of Use" .
6. Seiko Dream Square Online Store Terms of
Membership
Please refer to "Terms of Membership" .
7. Basic Policy on Privacy Protection
Please refer to "Privacy Policy" .
8. Dealing with Customers’ Personal Information
Please refer to "Privacy Policy" .
9. Operating Environment
■Recommended browser
Computer: Firefox57+, Chrome63+, Edge81+
Smartphones: Safari 13+, Chrome 63+
You may not be able to use or display our site correctly without recommended browsers. If you
use recommended browsers and have problems with the display, you need to check your browser
settings.
■Temporary Internet file settings
In order to display the latest page, you need to check your temporary internet file settings.
Please refer to your browser's help about the settings.
■Cookie settings
Seiko Dream Square Online Store uses cookies to save your product selection information
temporarily.
If you do not accept cookies, you will not be able to save the information and to use our
services properly.
Please set your browser to accept cookies while using this site. Please refer to your browser's
help about the settings.
■Setting up SSL
To ensure your security, Seiko Dream Square Online Store uses SSL that sends and receives
confidential information. If this function is disabled, the page will not be displayed. The
default setting of your browser is usually enabled. If it is disabled, please enable it again.
Please refer to your browser's help about the settings.
■JavaScript Settings
Seiko Dream Square Online Store uses JavaScript to enhance usability and visibility. If
JavaScript is disabled, some of the relevant functions will not work properly. Please ensure
that JavaScript is enabled while you are visiting this site. Please refer to your browser's
help about the settings.
■For customers using firewall software
If you are using commercially available firewall software, you may need to change some settings
of the firewall software. Please refer to your firewall software’s help about the settings.
■Site Security
SSL：（Secure Socket Layer）
Seiko Dream Square Online Store uses Secure Socket Layer (SSL), the most reliable and
commercially available encryption technology on the Internet today. This encryption technology
is used to encrypt highly confidential customer information, and sending and receiving is done
between the customer's PC and the Website's web server.
When information is encrypted using SSL, a key mark is displayed on the status bar of the
browser.
Once you have confirmed the trustworthiness of this site, you can enjoy your shopping
experience.
◎If you are using an older version of the browser, the message "The certificate issuer has
expired" may appear. In such cases, SSL communication may not be established properly. In this
case, it is recommended to upgrade to the latest version.
Wrapping
10. Wrapping
Seiko Dream Square Online Store provides wrapping by our uniquely Japanese wrapping cloth. Please click here for more information.
Seiko Dream Square Online Store provides wrapping by our uniquely Japanese wrapping cloth. Please click here for more information.
Delivery
11. Shipping Fee
It is free of charge.
12. Delivery
Please refer to "Product Delivery Timeline" in "Act
on Specified Commercial Transactions" .
13. Specify the Delivery Date and Time
If delivery date/time is specified, an order will be delivered on the delivery date/time.
14. Delivery Status
You can check the delivery status through the delivery company website with your shipping number.
15. Shipping Overseas
Sorry for the inconvenience, but we cannot accept international delivery.
16. Others
In case of the lack of required information such as shipping address, we may contact you.
Your name (or your company name, etc.) and the address of the purchaser and recipient are needed for
delivery.
Your order may be cancelled if the required information is missing.
Pick-Up in Store
17. When products can be handled
Please refer to "Product Delivery Timeline" in "Act
on Specified Commercial Transactions" .
18. Proxy
If you select "Pick-up in Store " as a shipping method, but you cannot pick up your products yourself,
only the people with your proxy can pick up your product. Please refer to this
for the proxy.
Seiko Dream Square Online Store Member and Membership
19. Seiko Dream Square Online Store Member
Seiko Dream Square Online Store membership is an online membership from Seiko Dream Square Online
Store. There is no membership fee. For more information, please refer to
" Terms of Membership ".
20. Boutique Online Membership Benefits
Please refer to Article 6: Membership Benefits in " Terms of
Membership " .
21. Registration
Please refer to Article 4: Membership Registration in " Terms of
Membership " .
22. Confirm/Change Registered Information
23. Reset Password
Please refer to Article 5: Login ID and Password in " Terms of
Membership " .
24. Address Book
Please refer to Article 8: Address Book in " Terms of Membership
" .
25. Closing Account
Please refer to Article 11: Membership Withdrawal in " Terms of
Membership " .
Payment
26. Payment
The accepted payment method is by credit card or by bank transfer with Pay-easy.
27. Credit Cards
The following credit cards are available.
AMERICAN EXPRESS, Diners Club, JCB, MasterCard and VISA.
■You can only use your own credit card.
■The credit card number and PIN used for payment will not be collected by
our Company.
■After entering your credit card information in the checkout page and
clicking "PLACE ORDER" button on the final confirmation page, your credit card information is
immediately sent to your credit card company. (The information is encrypted using secure SSL
encryption.)
■When your credit card cannot be used based on the processing by your
credit card company, an error message will be displayed, and your order will not be successful.
【Caution】
Due to the contract between the cardholder and the credit card company, we are not allowed to disclose
the reason for the failure of the payment to others.
Therefore, we are unable to inform you of the reason for the unsuccessful transaction. Please contact
your credit card company for details directly.
28. Bank Transfer with Pay-easy
”Storage Organization Number”, "Customer Number", "Authorization Number" required when paying are
provided when placing an order.Please use these information and finish payment procedure via financial
institution that are available below.
- Available financial institutions : (https://www.veritrans.co.jp/payment/bank/list.html)
- Payment Operation with ATM : (https://www.pay-easy.jp/howto/)
29. Receipts
Please enter "Receipt Request" in "Special Instruction" at the bottom of the final confirmation page.
Please be sure to indicate the name of the recipient (e.g., your name or company name) and the details
of the proviso (e.g., "merchandise cost" or "gift cost").
When we deliver the product to the purchaser, we will send it with the product.
If the shipping address differs from the purchaser's address, we will send it separately.
If the product is delivered to the purchaser, we will also include an "Order Confirmation" with the
product.
Information about new products, campaigns, events, etc
30. Information about new products, campaigns, events,
etc
Seiko Dream Square Online Store sends "Information about new products, campaigns, events, etc " to
customers.
We will inform you about our new products and limited-time promotions in brief.
31. Apply or Stop Receiving "Information about new products, campaigns, events, etc."
■Those who purchase and sign up for Seiko Dream Square Online Store
membership for the first time and subscribe
On the registration page, please select "Yes, Please" on "WOULD YOU LIKE INFORMATION ABOUT NEW
PRODUCTS, CAMPAIGNS, EVENTS, ETC?".
If you wish to stop subscribing after you have registered, please log in to “My Account”, select
“My Profile”, and then click "No, Thank you" on "WOULD YOU LIKE INFORMATION ABOUT NEW PRODUCTS,
CAMPAIGNS, EVENTS, ETC?" and update the information.
■Those who are already a member of Seiko Dream Square Online Store
To subscribe, log in to Seiko Dream Square Online, select "My Profile", select "Yes, Please" on
"WOULD YOU LIKE INFORMATION ABOUT NEW PRODUCTS, CAMPAIGNS, EVENTS, ETC?", and update the
information.
If you want to stop subscribing, please select "No, Thank you" on "WOULD YOU LIKE INFORMATION ABOUT
NEW PRODUCTS, CAMPAIGNS, EVENTS, ETC?" and update the information.
Cancel /Returning / Exchange
32. Cancellation
Please refer to “Handling of Cancellations, Returns, Exchanges, and Defective or Damaged products” in
"Act on Specified
Commercial Transactions".
33. Returning / Exchange
Please refer to “Handling of Cancellations, Returns, Exchanges, and Defective or Damaged products” in
"Act on Specified
Commercial Transactions".
Online Shopping
34. Orders
Please place your order online from the product detail pages on Seiko Dream Square Online Store.
Orders are accepted 24 hours, but we will proceed with operations such as delivery procedure during business hours.
Orders are accepted 24 hours, but we will proceed with operations such as delivery procedure during business hours.
- We may not be able to accept your order due to unavoidable reasons, such as system maintenance.
- The information about non-business hours or holidays will be posted on the website.
35. Completion of Contract
Please refer to Article 2: Conclusion of Sales Contract in " Terms of
Use " .
36. Order Confirmation
Once your order is completed, we will send "Order Confirmation" to your registered email address (or to
the email address when you placed the order, if you are not a member).
Please check and save this email, or print it out and keep it.
Also, please write down your order number, which will be displayed on the screen when your order is completed.
If you have any questions about your order, please contact us with your order number.
Also, please write down your order number, which will be displayed on the screen when your order is completed.
If you have any questions about your order, please contact us with your order number.
In addition, a delivery note will be attached to the product and it will be delivered.
If you do not need a delivery note, because the delivery address is different from that of the purchaser, please contact us by filling in this point to "Special Instruction" at the bottom in the order confirmation page.
If you do not need a delivery note, because the delivery address is different from that of the purchaser, please contact us by filling in this point to "Special Instruction" at the bottom in the order confirmation page.
If you need a "Receipt", please refer to "Receipts".
If you do not receive an "Order Confirmation" email, please contact us .
In this case, please let us know your name, your contact phone number and your "Order Number".
《If you do not receive an "Order Confirmation" email, please check the following》
In this case, please let us know your name, your contact phone number and your "Order Number".
《If you do not receive an "Order Confirmation" email, please check the following》
- If you limit the email address domain, you will not receive any emails from us. Please make sure to add ”seiko-online-store.jp” and "seiko-ds.com" to your email receiving list before placing an order.
- A free email account or the security settings of your internet provider may have filtered our emails into the spam folder. If you do not receive "Order Confirmation", please check here as well.
37. Notes and Requests for Entering Information
- If you have any requests about wrapping, receipt, etc., please write them in "Special Instruction" at the bottom of the confirmation page.
- Please make sure to enter your email address correctly when you register for membership or when you enter your personal information. When entering order information, you cannot use special characters (some Japanese old characters, symbols, abbreviations, etc.).
If you use these characters, we will not be able to collect the right information.
In that case, we will contact you by phone or email.
It may take some time for us to communicate with you via email. When you register or when you enter your personal information, please enter your contact phone number.
In that case, we will contact you by phone or email.
It may take some time for us to communicate with you via email. When you register or when you enter your personal information, please enter your contact phone number.
《Special Characters》
- Roman numerals: I, II, III, IV, V, VI, VII, VIII, IX, X, etc.
- Rounded numbers: ①, ②, ③, ④, ⑤, ⑥, ⑦, ⑧, ⑨, ➉, etc.
- Your name, abbreviated characters, etc., such as 﨑 髙 ㈱ ㈲ ㈹ ㊤ ㊥
◎If you wish to use special characters for your name, please input them into "Special Instruction" at
the bottom of the confirmation page. We will write your name correctly on the delivery slip.
38. How to order - Members
《STEP1 Login》
Please click on "My Account" button at the top of the page.
If you are not logged in when you select the product in the product detail page and click on "Add to Shopping Bag" button, the login page will be shown. After logging in, please select the product again and click "Add to Shopping Bag".
If you are not logged in when you select the product in the product detail page and click on "Add to Shopping Bag" button, the login page will be shown. After logging in, please select the product again and click "Add to Shopping Bag".
《STEP2 Select products》
Please select the product you wish to purchase in the product listing page. After selecting the
product, the product detail page will be displayed. When you click "Add to Shopping Bag" on that page,
the login page will be displayed.
When the "PRE-ORDER" button is displayed, you can click it and proceed with the order process. Please
pay in advance by credit card or by bank transfer with Pay-easy or by bank transfer with Pay-easy and the product will be prepared after the release date.
《STEP3 Add the product to wish list and restock notification》
If you wish to add a product into your favorites, click "Wishlist" button on the product detail
page.
If you are waiting for a product to be restocked, click "Notify Me" button on the product detail page.
The products will be added to "Stock Notification" page at the bottom in your "My Account" page. As soon as the product is ready, we will contact you.
If you are waiting for a product to be restocked, click "Notify Me" button on the product detail page.
The products will be added to "Stock Notification" page at the bottom in your "My Account" page. As soon as the product is ready, we will contact you.
《STEP4 Enter your custom items》
Please check the details of the product which you selected and select the fit type and wrist size when
you want a metal band model.
《STEP5 Check your shopping bag》
Please check your shopping bag.
If you would like to add more products, click the "Back" button on your browser to return to the product list page. You can add other products to your shopping bag by clicking "Add to Shopping Bag" button on the product detail page. If you click the "x" button, the product will be removed.
If you would like to add more products, click the "Back" button on your browser to return to the product list page. You can add other products to your shopping bag by clicking "Add to Shopping Bag" button on the product detail page. If you click the "x" button, the product will be removed.
《STEP6 Select shipping method》
Please select "Pick-up in Store" or "Deliver to the specified address" as shipping method.
《STEP7 Enter shipping address information》
If you have selected "Deliver to the specified address" as your shipping method, please enter your
shipping address information.
If your shipping address has already been registered in your address book, please click "Address Book" link. You can select a shipping address from there and the shipping information will be entered automatically.
If delivery date/time is specified, an order will be delivered on the delivery date/time.
If your shipping address has already been registered in your address book, please click "Address Book" link. You can select a shipping address from there and the shipping information will be entered automatically.
If delivery date/time is specified, an order will be delivered on the delivery date/time.
《STEP8 Enter payment and billing information》
Credit cards or bank transfer with Pay-easy are acceptable for payment. Please fill out the required information. If the billing address/transfer person information is different from the shipping address, please fill out the billing address information
separately.
【Receipt】
If you need a "Receipt", please refer to "Receipts".
If you have any other requests or questions, like when you don't need a delivery note (in case you don't need a delivery note because it's a gift), please fill in this point in "Special Instruction" at the bottom of the confirmation page.
If you have any other requests or questions, like when you don't need a delivery note (in case you don't need a delivery note because it's a gift), please fill in this point in "Special Instruction" at the bottom of the confirmation page.
《STEP9 Final confirmation》
Confirm your order details, shipping method, shipping address, payment and billing information.
Please read "Terms of Use" and "Privacy Policy", then check in the checkbox to agree to them. Then, please click "PLACE ORDER" button.
Please read "Terms of Use" and "Privacy Policy", then check in the checkbox to agree to them. Then, please click "PLACE ORDER" button.
《STEP 10: Your order is complete》
You have completed the order when the confirmation page titled "Thank you for your order" is displayed
in your browser.
Please make sure your order number is displayed. You will also receive the "Order Confirmation" email when your order is complete.
Please make sure your order number is displayed. You will also receive the "Order Confirmation" email when your order is complete.
This order number will be required when you need to contact us after your order is complete. Please
print out this order confirmation page, "Order Confirmation" email or write down your order number.
39. How to order - Guests
《STEP 1 Select a product》
Please select the product you wish to purchase in the product listing page. After selecting the
product, the product detail page will be displayed. When you click "Add to Shopping Bag" on that page,
the login page will be displayed
If you wish to purchase as a member, please click "My Account" button at the top of the page to
register.
Once you have registered, please log in and go to the product detail page again, and click "Add to Shopping Bag" button.
Once you have registered, please log in and go to the product detail page again, and click "Add to Shopping Bag" button.
The shopping bag page will be opened with your selected product in your shopping bag. (For more
information on the benefits of membership, please refer to (Article 6: Membership Benefits in "Terms of Membership").
If you wish to purchase without registering, please click "Checkout As Guest" button on the left side
of the login screen. The shopping bag page will open with your selected products.
《STEP 2 Enter custom items》
Please check the details of the product which you selected and select the fit type and wrist size when
you want a metal band model.
《STEP 3 Check your shopping bag》
Please check your shopping bag.
If you would like to add more products, click the "Back" button on your browser to return to the product list page. You can add other products to your shopping bag by clicking the "Add to Shopping Bag" button on the product detail page. If you click the "x" button, the product will be removed.
If you would like to add more products, click the "Back" button on your browser to return to the product list page. You can add other products to your shopping bag by clicking the "Add to Shopping Bag" button on the product detail page. If you click the "x" button, the product will be removed.
《STEP 4 Select shipping method》
Please select "Pick-up in Store" or "Deliver to the specified address" as shipping method.
《STEP 5 Enter your shipping address information》
If you have selected "Deliver to the specified address" as your shipping method, please enter your
shipping address information.
If delivery date/time is specified, an order will be delivered on the delivery date/time.
If delivery date/time is specified, an order will be delivered on the delivery date/time.
《STEP 6 Enter payment and billing information》
Credit cards or bank transfer with Pay-easy are acceptable for payment. Please fill out the required information. If the billing address/transfer person information is different from the shipping address, please fill out the billing address information
separately.
【Receipt】
If you need a "Receipt", please refer to "Receipts".
If you have any other requests or questions, like when you don't need a delivery note (in case you don't need a delivery note because it's a gift), please fill in this point in "Special Instruction" at the bottom of the confirmation page.
If you have any other requests or questions, like when you don't need a delivery note (in case you don't need a delivery note because it's a gift), please fill in this point in "Special Instruction" at the bottom of the confirmation page.
《STEP 7 Final confirmation》
Confirm your order details, shipping method, shipping address, payment and billing information.
Please read "Terms of Use" and "Privacy Policy", then check in the checkbox to agree to them. Then, please click "PLACE ORDER" button.
Please read "Terms of Use" and "Privacy Policy", then check in the checkbox to agree to them. Then, please click "PLACE ORDER" button.
《STEP 8 Your order is complete》
You have completed the order when the confirmation page titled "Thank you for your order" is displayed
in your browser.
Please make sure your order number is displayed. You will also receive the "Order Confirmation" email when your order is complete.
Please make sure your order number is displayed. You will also receive the "Order Confirmation" email when your order is complete.
This order number will be required when you need to contact us after your order is complete. Please
print out this order confirmation page, "Order Confirmation" email or write down your order number.
40. How to measure your wrist size
For more information on how to measure your wrist size, please click "here" .
Contents Displayed
41. Contents Displayed
All contents on Seiko Dream Square Online Store website can be changed without notice.
42. Copyright
All contents on Seiko Dream Square Online Store website are the property of Seiko Watch
Corporation.
Unauthorized reproduction or republication are prohibited.
Unauthorized reproduction or republication are prohibited.
43. Price
On Seiko Dream Square Online Store website, you will find the price
including tax.
44. Images
Although the images of the products displayed in the website are taken from the actual products, they
may look different in color and texture from the actual ones through your monitor
Also, it might give you the impression that the size of the product is different from the actual
product since the photo is enlarged or shrunk in size.
Please check the actual size of the product on product detail page before ordering.
Please check the actual size of the product on product detail page before ordering.
45. Products displayed as "Out of Stock"
If the product is displayed with "Out of Stock" on the product detail page, it cannot be purchased on
Seiko Dream Square Online Store at that time. However, some products may be restocked.
If you are a Seiko Dream Square Online Store member and wish to receive a notice when a product is
restocked, please go to your account page by clicking "My Account" button on the top of the page.
Once you have logged in, please return to the product detail page and click "Notify Me" button.
The product will be added to "Stock Notification" list in your account page.
You will receive an email as soon as the product is restocked.
The product will be added to "Stock Notification" list in your account page.
You will receive an email as soon as the product is restocked.
Inquiry
47. Contact Us
Please refer to the contact information.
- Please check our website about non-business hours and holidays.
- Please add ”seiko-online-store.jp” and "seiko-ds.com" to the reception list in your e-mail settings before sending an inquiry to us.