User Guide
For Newcomers
1. We recommend that you register before placing your
order.
You can use Seiko Dream Square Online Store service without registration, but if you
register as a member, you will be able to use "Address Book", "Order History" and other useful shopping
features. We hope you will become our member and enjoy your shopping. For more information on membership
benefits, please refer to Article 6: Membership Benefits in "Terms
of Membership".
2. Your personal information will be kept in a strict
manner.
At Seiko Dream Square Online Store, we take great care to protect personal
information. Please refer to our "Privacy
Policy" .
3. If you need help while you are shopping
Please contact us .
◎ Please check our website for non-business hours and holidays.
◎ Please add ”seiko-online-store.jp” and "seiko-ds.com" to the reception list before sending an inquiry to us.
Seiko Dream Square Online Store
4. Before shopping
Wrapping
Seiko Dream Square Online Store provides wrapping by our uniquely Japanese wrapping cloth. Please click here for more information.
Delivery
Pick-Up in Store
Seiko Dream Square Online Store Member and Membership
Payment
- Available financial institutions : (https://www.veritrans.co.jp/payment/bank/list.html)
- Payment Operation with ATM : (https://www.pay-easy.jp/howto/)
Information about new products, campaigns, events, etc
Cancel /Returning / Exchange
Online Shopping
Orders are accepted 24 hours, but we will proceed with operations such as delivery procedure during business hours.
- We may not be able to accept your order due to unavoidable reasons, such as system maintenance.
- The information about non-business hours or holidays will be posted on the website.
Also, please write down your order number, which will be displayed on the screen when your order is completed.
If you have any questions about your order, please contact us with your order number.
If you do not need a delivery note, because the delivery address is different from that of the purchaser, please contact us by filling in this point to "Special Instruction" at the bottom in the order confirmation page.
In this case, please let us know your name, your contact phone number and your "Order Number".
《If you do not receive an "Order Confirmation" email, please check the following》
- If you limit the email address domain, you will not receive any emails from us. Please make sure to add ”seiko-online-store.jp” and "seiko-ds.com" to your email receiving list before placing an order.
- A free email account or the security settings of your internet provider may have filtered our emails into the spam folder. If you do not receive "Order Confirmation", please check here as well.
- If you have any requests about wrapping, receipt, etc., please write them in "Special Instruction" at the bottom of the confirmation page.
- Please make sure to enter your email address correctly when you register for membership or when you enter your personal information. When entering order information, you cannot use special characters (some Japanese old characters, symbols, abbreviations, etc.).
In that case, we will contact you by phone or email.
It may take some time for us to communicate with you via email. When you register or when you enter your personal information, please enter your contact phone number.
- Roman numerals: I, II, III, IV, V, VI, VII, VIII, IX, X, etc.
- Rounded numbers: ①, ②, ③, ④, ⑤, ⑥, ⑦, ⑧, ⑨, ➉, etc.
- Your name, abbreviated characters, etc., such as 﨑 髙 ㈱ ㈲ ㈹ ㊤ ㊥
If you are not logged in when you select the product in the product detail page and click on "Add to Shopping Bag" button, the login page will be shown. After logging in, please select the product again and click "Add to Shopping Bag".
If you are waiting for a product to be restocked, click "Notify Me" button on the product detail page.
The products will be added to "Stock Notification" page at the bottom in your "My Account" page. As soon as the product is ready, we will contact you.
If you would like to add more products, click the "Back" button on your browser to return to the product list page. You can add other products to your shopping bag by clicking "Add to Shopping Bag" button on the product detail page. If you click the "x" button, the product will be removed.
If your shipping address has already been registered in your address book, please click "Address Book" link. You can select a shipping address from there and the shipping information will be entered automatically.
If delivery date/time is specified, an order will be delivered on the delivery date/time.
If you have any other requests or questions, like when you don't need a delivery note (in case you don't need a delivery note because it's a gift), please fill in this point in "Special Instruction" at the bottom of the confirmation page.
Please read "Terms of Use" and "Privacy Policy", then check in the checkbox to agree to them. Then, please click "PLACE ORDER" button.
Please make sure your order number is displayed. You will also receive the "Order Confirmation" email when your order is complete.
Once you have registered, please log in and go to the product detail page again, and click "Add to Shopping Bag" button.
If you would like to add more products, click the "Back" button on your browser to return to the product list page. You can add other products to your shopping bag by clicking the "Add to Shopping Bag" button on the product detail page. If you click the "x" button, the product will be removed.
If delivery date/time is specified, an order will be delivered on the delivery date/time.
If you have any other requests or questions, like when you don't need a delivery note (in case you don't need a delivery note because it's a gift), please fill in this point in "Special Instruction" at the bottom of the confirmation page.
Please read "Terms of Use" and "Privacy Policy", then check in the checkbox to agree to them. Then, please click "PLACE ORDER" button.
Please make sure your order number is displayed. You will also receive the "Order Confirmation" email when your order is complete.
Contents Displayed
Unauthorized reproduction or republication are prohibited.
Please check the actual size of the product on product detail page before ordering.
The product will be added to "Stock Notification" list in your account page.
You will receive an email as soon as the product is restocked.
Inquiry
- Please check our website about non-business hours and holidays.
- Please add ”seiko-online-store.jp” and "seiko-ds.com" to the reception list in your e-mail settings before sending an inquiry to us.