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Terms of Use


Seiko Dream Square Online Store("Site") is operated by Seiko Watch Corporation, Wako Co., Ltd. (Seiko Dream Square)(collectively, "Company").
Before using our Site, please read Terms of Use ("Terms of Use") below carefully.
By using this Site, you are deemed to have accepted and agreed to comply with these Terms of Use. ("you" or "your" means users of the Site including, in the case of any minor, the minor's parent or guardian.)
These Terms of Use may be amended from time to time without notice.
Please refer to the latest version.

Article 1: Scope of Application of Terms of Use

Terms of Use are applied to all matters on the Site between Company and customers who use the Site ("Customers").

Article 2: Conclusion of Sales Contract

Sales contract on the Site is deemed to have been concluded at the moment when you click the "PLACE ORDER" button and receive “Order Confirmation” email.
If you select "Pick-up in Store" on the selection page of the receiving method at the time of purchase, we will send you a "Your Watch is Ready for Pick Up" email as soon as the product is ready at the store. If you select "Deliver to the specified address" on the selection page of the receiving method at the time of purchase, we will send you a "Delivery Notification" email after shipping.
However, we may not be able to deliver the product at the specified time due to a delivery delay. In that case, we will contact you by phone or email.

Article 3: Delivery Note and Receipt

A delivery note will be attached to the product you order.
In the case that the shipping address is different from your billing address, and you do not want to include the delivery note in the package, please specify this point on "Special Instruction" on final page of checkout.
In the case that a receipt is required, please specify this point on "Special Instruction" on other information of checkout. If the product is delivered to you, a receipt will be sent along with the product. If the shipping address is different from your billing address, a receipt will be sent to you separately.
Please keep "Order Confirmation" sent by the Site to you safe as this becomes the proof of order details.

Article 4: Returning and Exchange

Please refer to "Handling of Cancellations, Returns, Exchanges, and Defective or Damaged products” in "Act on Specified Commercial Transactions".

Article 5: Price

On the product detail page, price including tax is displayed.
For details, please refer to the product listing page and the product detail page.

Article 6: Payment

Payment can be made by credit card or by bank transfer with Pay-easy.

Article 7:Payment by Credit Card and by Bank Transfer with Pay-easy

Regarding the details of payment , please refer to "Payment" in "User Guide".

Article 8: Cookie

For your convenience, this site uses cookies and temporarily stores information in your browser.
Please note that in the case that you set your computer to disable cookies, shopping service (purchase procedure on our Site) and some part of services will not be available.

Article 9: Basic Policy on Privacy Protection

Please refer to "Privacy Policy".

Article 10: Disclaimer

Company assumes no responsibility for the following items:
  1. Any loss or damage caused by reasons not attributable to Company, such as omission, input error of email address or unreadable garbled characters regarding the information sent from Customers
  2. Any loss or damage incurred by Customers related to their systems regardless of hardware or software resulting from the use of the Site
  3. Safety of SSL encryption technology, which is security technology to encrypt data, used on the Site, especially on the screens where personal data is input

Article 11: Copyright

All copyrights, trademarks and other intellectual property rights relating to the images, designs, etc. posted on the Site shall be the property of Seiko Watch Corporation or other legitimate right holders, and Customers shall not infringe these rights.

Article 12: Compliance Items

Customers shall not use the information related to the products provided on the Site for purposes other than private use.
  1. Any act that infringes or may infringe intellectual property rights such as copyrights and trademarks, portrait rights, privacy or any other rights of other Customers, third parties or Company
  2. In addition to the preceding paragraph, any act that causes or may cause disadvantage or damage to other Customers, third parties or Company
  3. Any act that is or may be contrary to public order and morals, or any act that provides information that is contrary to public order and morals to other Customers or third parties
  4. Any act that uses or provides harmful programs such as computer viruses through or in connection with the Site
  5. Any act that violates or may violate laws and regulations
  6. Any act that Company deems inappropriate

Article 13: Service Suspension or Interruption

  1. Company may, at its sole discretion and without prior notice, suspend or interrupt the operation of the services in whole or in part in the event that any of the following applies:
    1. In the event that natural disasters or other emergencies that could make the use and operation of the Site difficult occurs or may occur;
    2. In the event that Company regularly or urgently performs the maintenance of the equipment installed or managed by Company in connection with the Site;
    3. In the event that any events that make it difficult to provide the service of the Site to Customers, such as abnormalities, malfunction or failures in the equipment installed or managed by Company occurs; or
    4. In the event that Company deems it unavoidable.

  2. Company assumes no responsibility for any loss or damage incurred by Customers arising from the suspension or interruption of the service on the Site for any reason whatsoever.

Article 14: Revision of Terms

These Terms of Use are subject to change without notice.
The details of the changes will be notified on this Site, and approval from Customers is deemed to have been obtained upon notification thereof.

Article 15: Governing Law & Jurisdiction

  1. Terms of Use shall be governed by the laws of Japan.
  2. In the case of dispute between Customers and Company regarding the Site or Terms of Use, the Tokyo District Court shall be the exclusive jurisdictional court.

    <Supplemental Provision>
    Terms of Use are enforced on December 23, 2020.
    Terms of Use are revised on April 1, 2021.

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